Finding the better feeling
Explanation of the skill
This skill addresses the challenge of supporting people in a conflict conversation to make clear, effective requests of themselves and others and work together toward collaborative solutions. It also addresses the challenge of finding what will help people with what they agree to and prepare them for if/when agreements not kept.
Requests have the following characteristics. They are:
• Present, positive, action language connected to needs
In supporting agreements in the Support phase, you may want to keep the following in mind:
• Clarity about present intention vs. future occurrence
• Requests as present time, doable, clear. "I do not think that"s something really clear or doable. What do you want A to hear or say back?"
Triad practice with the request phase
• In steps 1 - 4, disputants play roles with as much NVC skill as possible
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